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Have Patience

Jaguar was used to the rush. With business clients he did everything he could to make sure his products were out quickly and their needs were met as fast as possible. With his local customers, they knew what they were dealing with when making a deal with Jaguar. The quicker the better! But when Jaguar began to deal with customers from other areas he noticed they did business a little differently. They took more time and reviewed things a little more than he was used to. Although it was hard, he knew having patience was important to making sure his customers felt important.

Lesson: This lesson is inspired by the Rescue a CEO Post “Helpful Hints from Business Owners on Dealing with International Clients

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Take a Look at Time zones

Falcon had expanded his business to reach across the pond for the first time ever. He knew the times were different and it would be dark when it was light at his nest, but he was confused as to how he should deal with it. Eventually Falcon realized that to have valuable clients in other places he would need to make sure he paid attention to their schedule and time differences. Things went smoothly after that and he kept a hawk’s eye on their schedules.

Lesson: This lesson is inspired by the Rescue a CEO Post “Helpful Hints from Business Owners on Dealing with International Clients

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Customers Just Want to be Heard

As the leader of the herd, Elephant came out to meet with the disgruntled Boar. There was far too much noise at night, Board said. His group couldn’t sleep a wink. Elephant, though upset about the complaint, nodded and listened to everything Boar had to say. By the end of the meeting Boar felt much better and both left the meeting satisfied.

Lesson: This lesson is inspired by the Hearpreneur Post “Tips for Dealing with the Bad and Ugly of Customer Feedback from Entrepreneurs and Business Owners”

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When Dealing With Negative Feedback: Apologize

Lion hated to apologize for what he thought was another person’s fault. It just wasn’t in his nature to apologize to anyone. Though he knew for the sake of his business he needed to do something. Swallowing his pride, Lion went out to apologize for the mistake made.

Lesson: This lesson is inspired by the Hearpreneur post “Tips for Dealing with the Bad and Ugly of Customer Feedback from Entrepreneurs and Business Owners

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Don’t Attack Bad Customer Feedback

A Bear walking through the woods happened upon a nest of bees that had just made some honey. Hungry as he was, he was determined to take a little honey for himself. One small bee saw what the Bear was about to do and stung the Bear hoping to deter him away from the nest.

The Bear immediately was enraged and decided to destroy the nest of bees after the tiny sting. The entire swarm saw what the Bear was about to do and rose together to attack the bear at once. As the continued to sting the bear all over, the bear’s only chance to get away was to dive into a nearby pond.

Lesson: Often customers may provide bad feedback for a product or service that was provided by your company. While this can often be infuriating, biting back can be worse. When you attack a customer, whether their opinion was right or wrong, it only makes you look bad. Other customers may see this and respond negatively to your business even if the customer was wrong. This can hurt your business in the long run and force you to lose many more customers.

When hit with negative feedback from a customer, the best way to handle it is to be humbled by it. Take the criticism and think about how you can improve their experience the next time. This will not only save face in the other customer’s eyes but also may gain more business from the first customer who was unhappy. When you react to negative responses, you may get more negativity swarming your business. Instead silence can often be powerful. The customer who continues to be negative will not be slowed down with more anger towards them. Be kind, quiet, and allow other customers to see your professionalism through others criticism.

This post is from a contributing writer to CEO Blog Nation. 

Image courtesy of digitalart / FreeDigitalPhotos.net

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Add Value to Clients

Over years the Flamingo ran her lemonade stand and worked hard to ensure that each customer had an enjoyable experience. Her intern, the Frog one day asked the Flamingo, “How do you continue to grow despite the tough economy? How’s that possible when every other lemonade stand is struggling?”

Related Post: Getting Your Business Out of the Gates Fast in 2013 [ANSWERS]

The Flamingo thought and simply said, “Well, I just add value. While those other businesses are struggling, I make sure that my business is valuable to clients. You might just see this as a lemonade stand, but one customer sees it as a place to listen to music and enjoy a snack during lunch. A business man might see it as a place to work on his computer. A lonely customer might come for the good conversation. At the end of the day, I just make sure that every client has a great experience every time they walk through my doors.”

Lesson: Today business is difficult and competitive and entrepreneurs and business owners need to remember that customers and clients are more conscious about where they are spending their money. If you want to grow a strong and stable business, be sure to add some type of value to clients and customers. 

Image courtesy of photoexplorer / FreeDigitalPhotos.net