Shark knew customer service was the most important part of any business. So important, he thought, that he began giving a lecture on it to any new recruit he hired. One of the biggest things he emphasized in his speech was that fact that in this day and age one slip up can be send around the world in a matter of minutes. The power of YouTube had already been a platform for customers to show how they have dealt with horribly customer service. You know know when you are being film, Shark said. So it is better to act as though you are always being filmed.
Lesson: This lesson is inspired by the Rescue a CEO Post “What Entrepreneurs Need to Know About Customer Service“