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Bad Customer Service Can Be Viral

Shark knew customer service was the most important part of any business. So important, he thought, that he began giving a lecture on it to any new recruit he hired. One of the biggest things he emphasized in his speech was that fact that in this day and age one slip up can be send around the world in a matter of minutes. The power of YouTube had already been a platform for customers to show how they have dealt with horribly customer service. You know know when you are being film, Shark said. So it is better to act as though you are always being filmed.

Lesson: This lesson is inspired by the Rescue a CEO Post “What Entrepreneurs Need to Know About Customer Service

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Get Involved in the Community, Listen and Focus on Health

Penguin was having a difficult time trying to balance everything at once. When things started to slip beyond her control she sat down at her desk one evening and decided to completely overhaul her work attitude and what her priorities were on. While she had once been a proud member of the community board, this had fallen by the wayside during her business career. Even her health had taken a bad turn because of all the sleepless nights. Right then and there she decided that if she was going to maintain her balance in business and not get swept up that she needed to go back to the things that helped – sleeping and community service.

Lesson: This lesson is inspired by the Rescue a CEO Post “Entrepreneurs and Business Owners Explain How They Maintain Balance

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Investing in the Customer

Llama was still in school but had the idea of starting a business that she just couldn’t get rid of. In classes she would daydream about the business and decide a different models. There was only one catch – she didn’t have much money to invest in starting a business. With $100 in her pocket she went and spoke with her business professor. He suggested that the number one thing she needed to do with that money was get a paying customer and invest in them. Make sure they were happy with the results of her work and it would lead to her business actually becoming a business.

Lesson: This lesson is inspired by the Rescue a CEO Post “Starting a Business for Under $100

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Prospective Employees Need to Have that Entrepreneurial Knack

Dog was finally ready to hire his first employee. He knew there were several different ways to go about doing so but before that he wanted to figure out the perfect type of employee to hire. Initially he wanted to hire someone with a mind like his. Someone who liked to take chances in business and changes things up frequently. For that reason he decided it was best to actually hire a fellow entrepreneur, or at least someone with an entrepreneurs mindset. When he did eventually hire that person he realized having another ‘Dog’ around was the perfect fit.

Lesson: This lesson is inspired by the Rescue a CEO Post “Who To Hire? Valuable Hiring Tips

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Being Able to Train Various Personalities

Baboon had been speaking at a conference for new business owners. When he was getting ready to leave for the evening a young entrepreneur came up to him with one simple question about his leadership. The entrepreneur was very timid to Baboon listened closely to his question. It was about what the best part of his role was. For a few moments Baboon thought about the simplicity of the question. Finally he replied honestly, “You are very shy to be a leader. You’re the reason I enjoy my role as the top rank. I get to tutor people like you, from shy to stern and strong to arrogant. I get people from all backgrounds and how I handle them is exactly what gives me a thrill as a leader.”

Lesson: This lesson is inspired by the Hearpreneur Post “What is the Best Part of Being a Leader?

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Tap Into the Knowledge of Your Current Customers

Seal was trying out some new techniques a friend had advised him up. He was new to running a business and would take into account all advice his friends could give him on the matter. One topic which kept coming around was the fact that he needed to listen to his customers. They might not have been business owners or even know much about business – but they knew exactly what they liked and exactly what they hated in a company. The key, Seal thought, was to use the knowledge of his customers to help his business along. So he hit the ground running by listening to his customers and patrolling the floors to sneak in time with unsuspecting customers to gauge how they felt about his business. It was the most useful tactic he could think of!

Lesson: This lesson is inspired by the Hearpreneur Post “What is Your Best Business Advice? Week of July 7th

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Don’t Let Your Thoughts Get Invaded by Negativity

Lion had been in a rut lately with sales. His team was going strong but for some reason he had been slipping with closing deals and making sales. In the evening he sat and thought of ways he could do better and be different in his routine. But the more he thought about it, the more he became exhausted over the issue. Confiding in the co-owner of his company, Lion was surprised with the response. “Stop complaining,” said Goat gently, “So you’ve had a few bad meetings. You need to look for solutions. Instead of focusing on the negative, look for the positive.” With that advice in mind, Lion found that with each meeting of clients he began to get back on track.

Lesson: This lesson is inspired by the Rescue a CEO Post “How to Turn Around Negative Thoughts That Are Killing Your Sales

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Appreciate Your Loyal Customers

Turtle had some bad luck with his business. It eventually failed and Turtle was left holding the bag. Instead of moping and whining about it, he decided restarting the business was the only thing that mattered. There were also former clients who were loyal to him and his business. Because of this, they helped Turtle off his back and into a brand new business.

Lesson: This lesson is inspired by the Rescue a CEO Post “How to Restart a Business