Lion hated to apologize for what he thought was another person’s fault. It just wasn’t in his nature to apologize to anyone. Though he knew for the sake of his business he needed to do something. Swallowing his pride, Lion went out to apologize for the mistake made.
Lesson: This lesson is inspired by the Hearpreneur post “Tips for Dealing with the Bad and Ugly of Customer Feedback from Entrepreneurs and Business Owners”