Customer ServiceLeadership

Business Will Diverge Between What is Cheaply Made to Highly Personalized

Baboon had been sitting in on a meeting with his business partners and they were discussing the future of business. Some of them had some zany ideas and some reasonable ones. When Baboon went back to his office late at night, he sat at his desk and wondered himself about the future of business. Digging through a few pieces of mail on his desk he saw a handwritten letter from a customers expressing how pleased she was that he took the time to call and discuss her issues with her. This, he thought, would be the future of business.

Lesson: This lesson is inspired by the Rescue a CEO Post “Entrepreneurs Predict the Future of Business

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