Giraffe has been reading up at his local library about what it meant to be a good, bold leader. Each book he went through had a similar theme to it – customers. Keeping customers happy was the lifeblood of any good business. Having only been in business for a few months, Giraffe had done well with his customers so far and wanted to keep it that way. Taking note of all the books he made a simple plan for his customers. He would get to know them not just on a business level but on a personal level as well. He would know how many children they had, what places they liked to eat so he could send gift cards out as thanks and other little things to help him connect.
Lesson: This lesson is inspired by the Rescue a CEO Post “Entrepreneurs Share Their Best Business Advice – Week of June 16th“