Moth had hit a bit of a snag with her business. It seemed like it was slower than usual and she just didn’t understand why. For years her business had been at the top of its game and now things were at an impasse. Maybe she had gotten lax on her customer skills being behind the desk all day. Maybe her employees didn’t really have their hearts in the product anymore now that it had been a success for so long there wasn’t anything to try for. Sitting down with her supervisors she discussed all the issues with her business and found out what the issue was – customer service. It all stemmed from that. If the customers weren’t happy with the service, they wouldn’t be happy with the product.
Lesson: This lesson is inspired by the Rescue a CEO Post “Are You Offering What People Are Buying?“